FAQ & Policy
- Where do you ship to?
We currently ship only within the United States; we do not support shipping to addresses outside the U.S. at this time.
- How long does it take to ship an order?
Once payment is confirmed, orders typically take 1–3 business days to process and ship.
- How long does domestic shipping take?
Once shipped, delivery is estimated to take 5–9 business days. Actual delivery times may vary due to weather, holidays, or carrier schedules.
- Which shipping carriers do you use?
We primarily ship orders via partners such as DHL, FedEx, and UPS Priority.
- Can I track my shipment?
Once your order has shipped, we will send tracking information to the email address provided at checkout (if tracking service is available).
- Can I change my shipping address?
If your order has not yet shipped, please contact us as soon as possible to request a change. Once an order has shipped, the shipping address generally cannot be modified.
- What should I do if my package is delayed?
If your package has not arrived significantly past the estimated delivery date, please contact us with your order number, and we will assist you in checking the status.
- What should I do if there is an issue with the items I received?
If the items are damaged, defective, or do not match your order, please contact us promptly with your order details and relevant photos so we can assist you.
- Can I return items?
Orders that meet the eligibility criteria may be returned in accordance with the refund and return policy published on our website.
- How can I contact customer service?
If you have questions regarding orders, payments, shipping, or after-sales service, please contact us using the details listed on our website, and we will assist you as soon as possible.