Shipping Policy
We are committed to providing convenient and reliable delivery services to our customers. This shipping policy applies to orders placed on this website for delivery within the United States.
- Delivery Area
We currently offer delivery services only within the United States; we do not support shipping to addresses outside the U.S. at this time.
- Order Processing
Once payment is completed and the order is confirmed, it typically takes 1–3 business days to review, prepare, pack, and ship the order.
- Delivery Time
After the order has shipped, the estimated delivery time within the U.S. is 5–9 business days. Consequently, under normal circumstances, the total time from order confirmation to delivery is approximately 6–12 business days. Actual delivery times may vary due to weather conditions, holidays, the delivery region, and carrier operations.
- Shipping Partners
We primarily use logistics partners such as DHL, FedEx, and UPS Priority for U.S. deliveries. The specific carrier will be selected based on the delivery address and actual shipping conditions.
- Shipment Tracking
Once the order has shipped, we will send tracking information to the email address provided at the time of purchase, allowing customers to monitor the delivery progress.
- Delivery Delays
Actual delivery times may vary due to delays caused by severe weather, holidays, traffic conditions, carrier adjustments, or other uncontrollable factors. If you have not received your order significantly past the estimated delivery time, please contact us for assistance.
- Delivery Address
Customers are responsible for ensuring that the recipient’s name, street address, city, state, and ZIP code are accurate and complete. Customers may be liable for costs associated with delivery delays, returns, or re-shipments resulting from incorrect or incomplete address information.
- Package Issues
If the received package shows signs of significant damage, or if the items inside are damaged or do not match your order, please contact us promptly. Please provide your order number and relevant photos so that we can verify and resolve the issue.